Last Updated on July 23, 2026 by Daniel Globe
If you bought a Swiss Travel Pass through KKday, you cannot import it into SBB Mobile after purchase. Instead, use the travel ticket issued through KKday and keep it separate from the app. SBB Mobile is still useful for checking timetables, delays, platforms, route coverage, and extra ticket options.
Quick Answer
You cannot import a Swiss Travel Pass bought through KKday into SBB Mobile. Use the valid KKday PDF or redeemed Flex-day ticket for inspections, and carry the passport that matches it. Use SBB Mobile separately to plan journeys, check disruptions, and buy reservations, upgrades, or extra tickets where needed.
Key Takeaways
- SBB says a Swiss Travel Pass bought through another vendor cannot be displayed in SBB Mobile.
- A KKday Consecutive Days Pass and Flex Pass have different ticket and activation steps.
- Your booking confirmation or voucher may not be the ticket that inspectors need to scan.
- Keep the correct ticket offline, follow KKday’s printing instructions, and carry the matching passport.
- Most regular Swiss trains need no reservation, but branded panoramic trains may charge a compulsory reservation fee.
At a Glance
| Time Required | About 10 minutes, excluding a Flex Pass redemption |
| Difficulty | Easy |
| Tools Needed | KKday email or app, smartphone, passport, PDF reader, and printer when required by the voucher |
| Cost | No fee to prepare the pass; reservations, class upgrades, and uncovered routes cost extra |
Get Your KKday Swiss Travel Pass Ready
Open your KKday confirmation email or booking page and find every attached file and redemption link. Before doing anything in SBB Mobile, determine whether you bought a Consecutive Days Pass or a Flex Pass. The two products do not use the same ticket process.
Have these details ready:
- Your KKday booking or reference number
- The passenger’s full name and date of birth
- The passport used for the booking
- The selected travel dates
- The issued PDF ticket or Flex redemption link
Warning: The passenger name and birth date on the ticket must match the passport. Do not travel using a voucher with incorrect passenger information or an expired passport number. Contact KKday before the first travel date if anything is wrong.
The Swiss Travel Pass is available to eligible visitors who live outside Switzerland and Liechtenstein. It covers trains, buses, boats, and local public transportation within its official validity network, while many mountain railways are discounted rather than fully included.
For price context, SBB’s official 2026 prices list a three-day, second-class pass at CHF 254 for adults aged 25 or older and CHF 179 for travelers under 25. KKday’s final price can differ because of exchange rates, promotions, and issuing fees.
Why the Pass Does Not Appear in SBB Mobile
A KKday Swiss Travel Pass does not appear in SBB Mobile because it was issued through another vendor. According to SBB’s guidance for tourist passes, a Swiss Travel Pass bought without the appropriate SBB login or through another vendor cannot be displayed in the SBB Mobile app.
This is not normally caused by a missing customer number. Entering a KKday order number, reference number, or ticket ID will not create a supported link between the KKday booking and your SBB account.
Note: SwissPass and Swiss Travel Pass are different. SwissPass is SBB’s customer-account and travelcard system. The Swiss Travel Pass is a tourist ticket. Creating a SwissPass login after buying from KKday will not import the KKday ticket.
A Swiss Travel Pass bought directly through SBB while signed in can appear under the app’s Tickets & Travelcards section when the same SwissPass login is used for the purchase and the app. That direct-purchase workflow does not apply retroactively to a KKday order.
Sign In to SBB Mobile If You Want
You do not need a SwissPass account to make your KKday ticket valid. However, you may still sign in to SBB Mobile to save passenger details, manage tickets bought through SBB, and use personalized app features.
Without importing your KKday pass, SBB Mobile can still help you:
- Search national train, bus, boat, tram, and mountain-transport timetables
- Check platforms, delays, disruptions, and connection changes
- Save journeys and enable trip notifications
- Buy tickets for routes that your pass does not fully cover
- Buy certain class upgrades and reservations where available
Do not expect the app to mark every journey as free merely because you hold a third-party Swiss Travel Pass. Check the pass’s official area of validity and any operator notes before traveling.
Use Your KKday Ticket Instead of Importing It
Your goal is not to enter the ticket into SBB Mobile. Your goal is to obtain the correct scannable ticket from KKday, check its validity, store it safely, and present it with your passport when requested.
KKday Consecutive Days Pass
Under KKday’s current Swiss Travel Pass instructions, the PDF attached to a Consecutive Days booking is the travel ticket. Manual activation is not required.
- Open the PDF attached to the KKday package voucher.
- Confirm the passenger name, date of birth, class, start date, and number of days.
- Check that the file contains the usable ticket and scannable code.
- Save the original PDF to your phone for offline access.
- Print it on A4 paper when required by the KKday instructions.
- Use it from the printed start date for the stated number of consecutive days.
A three-day pass beginning on July 10 is valid for its stated consecutive period beginning July 10. It does not wait to start until the first time you board a train.
KKday Flex Pass
The PDF or voucher initially attached to a KKday Flex booking may not be the travel ticket. You must use the redemption instructions supplied with the booking to select each travel date and generate the corresponding dated ticket.
- Open the redemption link in the KKday voucher.
- Enter the requested reference number, first name, last name, and birth date exactly as booked.
- Select an eligible travel date.
- Download the ticket generated for that date.
- Repeat the process for every day you intend to use.
- Save each dated ticket offline and print it when the voucher requires a paper copy.
Warning: Do not board using only an unredeemed Flex voucher. Make sure you have generated the valid ticket for that specific travel date.
Use SBB Mobile for Route Planning
Open the App and Search Your Journey
Open SBB Mobile and enter your departure point, destination, date, and time. Select a connection to view platforms, transfers, service notices, and the operators involved.
You can save a journey under the app’s trip-planning features, but saving the route does not validate or activate your KKday Swiss Travel Pass.
Check Whether the Route Is Covered
The Swiss Travel Pass covers a broad public-transport network, including regular trains, buses, boats, and city transportation in more than 90 towns and cities. It also includes selected mountain excursions and provides discounts on many others.
Coverage is not identical for every cable car, mountain railway, international segment, or premium service. Check the latest validity information through SBB’s visitor information before departure.
Store the Ticket Outside SBB Mobile
Save the original PDF in a location you can open without mobile data, such as your phone’s Files or Downloads folder. Give the file a clear name that includes the travel date, especially when you have several Flex-day tickets.
- Keep the original PDF rather than only a cropped screenshot.
- Download it before leaving reliable Wi-Fi.
- Check that the QR or Aztec code is sharp and fully visible.
- Carry the paper version when KKday tells you to print the ticket.
- Keep the matching passport within reach.
Pro Tip: Put the ticket PDF, passport, panoramic-train reservations, and hotel details in one offline travel folder. This avoids searching through email during an inspection.
Show Your Pass on Travel Days
There are usually no ticket gates on standard Swiss railway platforms. Board the correct train with a valid ticket already prepared. When an inspector asks, present the issued KKday ticket and your matching passport.
Show the Correct Ticket Code
Open the original ticket file and display the complete scannable code. Increase your screen brightness if you are using a format that the booking terms allow you to show digitally.
Do not present only the following:
- A KKday payment receipt
- A booking-summary screen without the travel-ticket code
- An unredeemed Flex voucher
- An SBB itinerary or saved journey
- A reservation without the underlying travel pass
Keep the PDF and Printed Ticket Ready
Follow the instructions printed on your own KKday voucher. Current KKday guidance for this product tells travelers to print the applicable ticket on A4 paper, so do not assume that a phone screenshot replaces the required printout.
| Checkpoint | What to Do |
|---|---|
| Passenger details | Match the name and birth date to the passport. |
| Validity | Confirm the date, class, and pass duration. |
| Ticket code | Make sure the complete code is clear and scannable. |
| Offline backup | Save the original PDF locally on your phone. |
| Paper copy | Carry the printed ticket when required by KKday. |
Warning: A dead battery, damaged screen, missing Flex-day ticket, or unreadable code can prevent an inspector from validating your journey. Carry the required paper ticket rather than relying on your phone alone.
Buy Extra Tickets and Class Upgrades When Needed
You do not need another ticket for a regular journey that is fully covered by a valid Swiss Travel Pass. You may still need to pay for an uncovered segment, a mountain excursion, a compulsory surcharge, a seat reservation, or an upgrade from second to first class.
For a route that is only discounted, buy the correct reduced ticket before boarding. Do not assume that every mountain railway receives the same discount, because coverage varies by operator and route.
If you hold a second-class pass and want to travel in first class, use an appropriate class-upgrade product. SBB’s class-upgrade instructions explain how to buy route-specific upgrades in SBB Mobile, online, at a machine, or at a staffed counter.
- Buy the upgrade before the train’s scheduled departure.
- Make sure it covers the full first-class segment.
- Keep the upgrade and your Swiss Travel Pass together.
- Ask at an SBB counter if the correct fare or reduction is unclear.
- Do not select a GA Travelcard merely to force the KKday pass into your profile.
Some staffed long-distance trains allow an upgrade to be purchased from the train crew, but this is an exception and may include a minimum charge. Regional trains without onboard sales require the correct upgrade before departure.
Know When You Need a Reservation
Most regular Swiss domestic trains do not require a seat reservation. You can normally board with your valid pass and sit in the correct class. Premium panoramic services may work differently.
| Service | Reservation | What the Pass Covers |
|---|---|---|
| Glacier Express | Compulsory | The eligible rail fare is covered, but the compulsory seat reservation is extra. |
| Bernina Express panoramic train | Compulsory | The pass can cover the eligible route, but the panoramic-train reservation is extra. |
| Regional trains on the Bernina Line | Normally not required | Regular covered transportation rules apply; these are not Bernina Express panoramic coaches. |
| Regular InterCity, InterRegio, S-Bahn, and regional trains | Usually not required | Board with the valid pass unless the timetable or operator states otherwise. |
The Glacier Express requires both a valid ticket or travel pass and a separate seat reservation. The Bernina Express also requires a reservation for its panoramic service.
Pro Tip: If Bernina Express panoramic seats are unavailable, check regular regional trains over the Bernina route. They use the same scenic railway but do not provide the branded panoramic-car service.
Fix Ticket, Passport, and App Problems
Creating a new SwissPass account will not solve a missing KKday ticket. Troubleshoot the service that issued or controls the affected item.
The KKday Ticket Is Missing
- Check the booking page, confirmation email, spam folder, and attachments.
- Confirm whether the file is a booking voucher or the usable travel ticket.
- For a Flex Pass, open the supplied redemption link and generate the ticket for the chosen date.
- Contact KKday support if the ticket or redemption link is missing.
The Passenger Details Are Wrong
Do not edit the PDF yourself. Contact KKday before travel and request the available correction or reissue process. Refund and modification rules can depend on the fare and how close you are to the first validity date.
The Flex Redemption Does Not Work
- Enter the reference number exactly as printed.
- Use the same spelling and birth date entered during booking.
- Check whether the selected date is within the permitted one-month period.
- Try the original redemption link rather than a copied third-party page.
- Take screenshots of any error message before contacting KKday.
The Ticket Code Will Not Scan
Open the original file rather than a compressed messaging-app image. Clean the screen, increase brightness, and show the complete code. If you have followed KKday’s printing instruction, present the clean paper copy.
SBB Mobile Is Not Working
The app problem does not normally invalidate a separate KKday ticket. Use the downloaded ticket for inspection and check the SBB website, station departure boards, or staffed travel center for journey information.
Frequently Asked Questions
Can I add a KKday Swiss Travel Pass to SBB Mobile?
No. SBB says a Swiss Travel Pass bought through another vendor cannot be displayed in SBB Mobile. Use the valid ticket issued through KKday and use SBB Mobile separately for planning your journey.
How do I use SBB Mobile with a Swiss Travel Pass?
Search timetables, check delays and platforms, save journeys, and buy required extras. The app may not know that you hold a third-party pass, so check route coverage yourself and present the separate KKday ticket during inspection.
Do I need to activate my KKday Swiss Travel Pass?
A current KKday Consecutive Days Pass needs no manual activation once the travel ticket has been issued. It is valid from its printed start date. A KKday Flex Pass requires you to select each travel date and generate a dated ticket through the supplied redemption process.
How do I put my Swiss Travel Pass on my phone?
Download the original issued ticket PDF and save it in your phone’s offline Files or Downloads folder. Do not expect it to appear in SBB Mobile. Follow your KKday voucher’s printing instructions and carry the paper ticket when required.
Do I need my passport with the Swiss Travel Pass?
Yes. Carry the valid passport used for the booking. The passenger name and other identifying details on the ticket must match the traveler. Do not rely only on a photo of the passport unless the operator has explicitly confirmed that it is acceptable.
Is there a senior discount for the Swiss Travel Pass?
SBB does not list a separate senior price for the Swiss Travel Pass. Travelers aged 25 or older use the adult price, while travelers under 25 can qualify for the Swiss Travel Pass Youth price. Other SBB products may use different age categories.
Conclusion
You cannot add a KKday Swiss Travel Pass to SBB Mobile by entering an order number, ticket ID, or SwissPass customer number. Use the valid ticket issued through KKday, complete any required Flex-day redemption, save the ticket offline, follow the printing instructions, and carry the matching passport. SBB Mobile remains a valuable companion for planning routes, checking live travel information, and buying any extras your pass does not cover.
Sources
- SBB: Help with Swiss Travel Pass for tourists — explains when tourist passes can and cannot appear in SBB Mobile.
- KKday: Swiss Travel Pass product and use instructions — provides Consecutive and Flex ticket, redemption, printing, and passport rules.
- SBB: Buy Swiss Travel Pass — confirms 2026 prices and how direct SBB purchases work with a login.
- SBB: Class-upgrade help — explains route-specific upgrades, purchase channels, and pre-departure requirements.
- Glacier Express: Tickets and seat reservations — confirms that a compulsory reservation is required in addition to the travel pass.
- Rhaetian Railway: Bernina Express — provides current Bernina Express ticket and reservation information.