Last Updated on July 24, 2026 by Daniel Globe
Loews Hotels & Co. is a U.S.-based hotel owner and operator known for full-service city hotels, resorts, family travel, meetings, and a major partnership with Universal Orlando Resort. The company was founded in 1960 and is a wholly owned subsidiary of Loews Corporation. Its portfolio combines Loews-branded properties with partner-branded hotels, so amenities and benefits can vary by location.
Quick Answer
Loews Hotels & Co. is a refined hospitality company that owns and/or operates 27 hotels across the United States as of early 2026. It is part of Loews Corporation and manages a mix of city hotels, resorts, and 11 Universal Orlando Resort hotels. The brand is especially known for family, pet, dining, meeting, and destination-focused experiences.
Key Takeaways
- Loews Hotels & Co. was founded in 1960 and is a wholly owned subsidiary of Loews Corporation.
- The company reported 27 properties across the United States in January 2026, although portfolio counts can change as hotels open, close, or change management.
- Loews co-owns and operates 11 hotels with about 11,000 rooms at Universal Orlando Resort.
- Family, pet, accessibility, dining, meeting, and resort features vary by property, so you should check the individual hotel page before booking.
- Public financial filings support company-level performance figures, but they do not support one universal occupancy rate or room-price range for every Loews hotel.
What Is Loews Hotels & Co.?
Loews Hotels & Co. is a hotel owner, operator, and developer headquartered in New York City. It is a wholly owned subsidiary of Loews Corporation, and Alex Tisch serves as its president and chief executive officer. Loews works in major city centers, resort destinations, sports and entertainment districts, and the Universal Orlando Resort campus.
The portfolio is not limited to hotels that carry the Loews name. It also includes partner-brand properties, especially at Universal Orlando. This structure lets the company serve luxury, upscale, meetings, family, theme-park, and value-focused travelers under different hotel concepts.
Note: Loews portfolio counts have changed quickly because three Universal Orlando hotels opened in 2025 and new projects have been announced. A January 2026 company release described 27 operating properties, while Americana by Loews Hotels in Arlington was announced as a future 28th property.
| Company fact | Current detail |
|---|---|
| Founded | 1960 |
| Headquarters | New York City |
| Parent company | Loews Corporation |
| President and CEO | Alex Tisch |
| Reported portfolio | 27 U.S. properties in January 2026 |
| Universal Orlando presence | 11 hotels and about 11,000 rooms |
Loews Hotels Background and Expansion
Loews Hotels was founded in 1960, although the Tisch family’s hotel history reaches back further. The company grew from traditional city and resort hotels into a broader owner-operator model built around destination partnerships, convention business, entertainment districts, and large resort campuses.
Its Universal Orlando relationship is one of the clearest examples. Loews is a co-owner and operator of the hotel portfolio at Universal Orlando Resort. Universal Stella Nova Resort, Universal Terra Luna Resort, and Universal Helios Grand Hotel opened in 2025, bringing the campus to 11 hotels and about 11,000 rooms. This growth came through a long-term joint-venture partnership, not through a simple acquisition of Universal’s hotels.
Loews has also expanded through new developments in Arlington, St. Louis, Kansas City, Coral Gables, and other U.S. markets. In January 2026, the company announced Americana by Loews Hotels in Arlington as its planned 28th property. The project is expected to replace the former Sheraton Arlington Hotel and is planned for completion in 2029.
How Loews Hotels Competes in Refined Hospitality
Loews competes by combining full-service hotels with destination-specific design, food, events, and local experiences. It does not use one identical formula at every property. A downtown convention hotel, a beach resort, and a Universal Orlando value hotel may serve very different travelers.
Premium Brand Positioning
Many Loews-branded hotels offer upscale rooms, suites, restaurants, fitness facilities, pools, spas, meeting space, and concierge support. However, not every property has every feature. The wider Loews Hotels & Co. portfolio also includes partner-brand and value-oriented hotels at Universal Orlando, so it is more accurate to describe the company as a refined, full-service hospitality operator than as one uniform luxury chain.
Loews also uses destination-led programs such as Flavor by Loews Hotels, which highlights local food and beverage partners. This gives properties a stronger local identity instead of making every stay feel the same.
Personalized Guest Experiences
Personalization at Loews is most visible through room requests, family amenities, local recommendations, event planning, and direct communication with hotel teams. Guests can call, use web chat, or use the “Chat Your Service” text number supplied with a reservation to request help. The company also promotes account tools that let guests view reservation details and speed up online checkout.
Loews does not publicly support broad claims that every hotel uses AI to predict guest preferences, provides personalized gifts, or maintains a specific staff-to-guest ratio. Those features should not be assumed unless an individual property confirms them.
Service and Amenities
Loews properties may include the following services, but the exact mix depends on the hotel:
| Experience | What you may find | What to verify |
|---|---|---|
| Rooms and wellness | Rooms, suites, fitness centers, pools, and selected spas | Spa, pool, and fitness hours |
| Dining | Restaurants, lounges, room dining, and local food partnerships | Menus, hours, and reservation rules |
| Families | Cribs, child-friendly items, activities, and family dining at participating hotels | Age limits, availability, and package terms |
| Pets | Pet-friendly rooms and selected pet amenities | Fees, room limits, vaccination rules, and local restrictions |
| Meetings | Ballrooms, meeting rooms, catering, and event-planning teams | Capacity, equipment, and contract terms |
| Accessibility | Accessible rooms and equipment described on hotel pages | The exact room layout and equipment needed |
Loews Hotel Types and Destinations
The portfolio covers several trip styles. This range is one reason the Loews name can mean different things in different cities.
- City hotels: Properties in places such as New York, Chicago, Philadelphia, Atlanta, Nashville, New Orleans, Kansas City, and Hollywood serve business, leisure, and event travelers.
- Resorts: Beach and desert properties in Miami Beach, Coronado, and Tucson focus more on pools, wellness, recreation, and longer leisure stays.
- Sports and entertainment hotels: Arlington and St. Louis properties sit near major stadiums and entertainment districts.
- Universal Orlando hotels: The 11-hotel campus ranges from value inns and suites to signature full-service resorts.
- Convention hotels: Several large properties connect to or sit near convention centers and include extensive meeting space.
Loews and Universal Orlando Resort
Loews Hotels & Co. co-owns and operates Universal Orlando’s on-site hotel portfolio. All 11 hotels offer selected resort-wide benefits, such as Early Park Admission at eligible parks and complimentary transportation. Benefits can change and require valid theme-park admission.
Some benefits apply only to certain hotels. For example, complimentary Universal Express Unlimited access is listed for guests of Loews Portofino Bay Hotel, Hard Rock Hotel, and Loews Royal Pacific Resort. It does not apply to Universal Epic Universe, and attraction restrictions apply.
Pro Tip: Compare the value of hotel benefits, transportation, room size, and ticket rules together. A higher room rate may make sense for some families when included park benefits reduce other trip costs, but the best choice depends on your dates and party size.
Loews Hotels Performance Metrics
Loews does not publish one dependable brand-wide occupancy percentage or average daily room rate that applies to every property. Rates and occupancy vary by hotel, date, city, room type, events, and demand. Public financial reporting is more useful for measuring the company as a whole.
For full-year 2025, Loews Hotels & Co. reported adjusted EBITDA of $372 million, up 14% from $326 million in 2024. The company said the improvement was driven mainly by Orlando and Arlington. It also reported $31 million in net income attributable to Loews Corporation for 2025, down from $70 million in 2024 because of factors that included renovation effects, higher depreciation and interest costs, and an impairment charge.
| Public metric | 2025 result | Context |
|---|---|---|
| Adjusted EBITDA | $372 million | Up 14% from 2024 |
| Net income attributable to Loews | $31 million | Down from $70 million in 2024 |
| Universal Orlando portfolio | 11 hotels and about 11,000 rooms | Three hotels opened in 2025 |
The strongest verified performance story is not a single occupancy claim. It is the 2025 growth in adjusted EBITDA, supported by new Universal Orlando hotels and stronger results in Orlando and Arlington.
Loews Guest Experience and Staff Training
Loews supports guest service through property teams, direct messaging, web chat, reservation tools, and employee development. Its careers site describes onboarding, on-the-job training, mentorship, leadership development, internships, and the 12-month Aspire early-career program.
These programs are credible evidence that Loews invests in staff development. However, public sources do not confirm a company-wide “Academy” with certified trainers, a fixed staff-to-guest ratio, AI-powered chatbots at every hotel, or routine AI-based room personalization. The safer conclusion is that service depends on trained hotel teams, direct guest communication, and property-level systems.
Corporate Responsibility and Sustainability
Loews groups its environmental, social, and governance work under “The Power of We.” The company highlights energy reduction, community engagement, responsible sourcing, business ethics, data privacy, and cybersecurity. It also says the WELL Health-Safety Rating informs parts of its operating and building-performance approach.
The company’s Good Neighbor Policy has operated for more than three decades and focuses on community involvement. These programs show a formal corporate-responsibility structure, but you should avoid turning them into broad claims that every stay is automatically “eco-friendly.” The environmental effect depends on the property, project, and practice being measured.
What to Know Before Booking a Loews Hotel
- Check the individual property page. Check-in times, parking charges, resort or destination fees, cancellation windows, pools, spas, and dining hours vary.
- Review pet rules before arrival. Loews says it generally allows up to two pets per room and requires current vaccinations, but fees and restrictions can differ.
- Request accessible features directly. Confirm the exact room layout, bathroom setup, hearing-accessible equipment, and connecting-room needs with the hotel.
- Do not expect a traditional points program. Loews’ official FAQ states that the company does not have a loyalty program.
- Compare direct and third-party terms. A reservation made through an online travel agency follows that seller’s change and cancellation rules.
- Confirm Universal benefits for your hotel. Early admission, transportation, and Express benefits are not identical across all Universal Orlando properties.
Warning: Do not rely on a general Loews article for fees, cancellation deadlines, pet charges, parking, or theme-park benefits. These details can change and may differ by property, rate plan, and travel date.
Why Loews Matters to Travelers and Investors
For travelers, Loews offers a broad mix of city hotels, resorts, event-focused properties, and theme-park hotels. Its strongest differentiators are destination partnerships, family and pet programs, local dining concepts, meetings expertise, and the scale of its Universal Orlando operation.
For investors studying Loews Corporation, the hotel business provides exposure to owned hotels, managed properties, and joint ventures. The 2025 results show that new openings can lift adjusted EBITDA while also increasing depreciation, interest costs, and development risk. Hotel demand is also sensitive to travel trends, group business, local events, renovations, and economic conditions.
| Factor | Traveler view | Investor view |
|---|---|---|
| Portfolio variety | More trip styles and destinations | Diversified demand sources |
| Universal Orlando partnership | On-site access and selected park benefits | Large joint-venture platform with 11 hotels |
| New development | New rooms and experiences | Growth potential plus construction and financing risk |
| Corporate responsibility | More information about community and environmental programs | Operational, reputation, and governance considerations |
Note: This company overview is for general information and is not investment advice. Review Loews Corporation’s latest SEC filings and financial releases before making an investment decision.
Frequently Asked Questions
What hotel chain is Loews part of?
Loews Hotels & Co. is a wholly owned subsidiary of Loews Corporation. It operates Loews-branded hotels and partner-brand properties.
How many hotels does Loews Hotels & Co. have?
A January 2026 company release described 27 properties across the United States. Americana by Loews Hotels in Arlington was announced as a future 28th property. Counts can change as hotels open, close, or change management.
Are Loews Hotels family-friendly?
Yes. Loews promotes family programs, child-friendly dining, cribs, activities, and amenities at participating hotels. The exact offering varies by property and may require advance requests.
Are pets allowed at Loews Hotels?
Loews is generally pet-friendly and says it can accommodate up to two pets per room with current vaccinations. Fees, restrictions, and available pet amenities vary by hotel, so confirm the rules before booking.
Does Loews Hotels have a loyalty program?
No. Loews’ official FAQ states that the company does not have a loyalty program. You can still create a Loews Account to manage reservation details and speed up online checkout.
Do all Universal Orlando hotels include Express access?
No. Complimentary Universal Express Unlimited access is listed for Loews Portofino Bay Hotel, Hard Rock Hotel, and Loews Royal Pacific Resort, with restrictions. It is not valid at Universal Epic Universe. Other on-site benefits also have terms and can change.
What are the 5 points of hospitality?
There is no single official five-point standard used by every hotel. A practical framework is a warm welcome, attention to detail, clear communication, empowered problem-solving, and thoughtful follow-up.
What are the 5 C’s of hospitality?
The “5 C’s” are not a universal industry rule. They are often summarized as customer service, communication, cleanliness, comfort, and consistency. Hotels may use different training models.
What are the 6 basic hospitality skills?
Six useful hospitality skills are customer service, clear communication, problem-solving, attention to detail, cultural awareness, and teamwork. Digital skills and safety knowledge are also important in many hotel roles.
What are the 7 pillars of hospitality?
There is no universal seven-pillar standard. One useful version includes service, cleanliness, comfort, communication, convenience, consistency, and creativity. A hotel may define its own service principles differently.
Conclusion
Loews Hotels & Co. stands out for its mix of city hotels, resorts, meetings properties, family and pet programs, and its large Universal Orlando partnership. It is not one uniform luxury product, so the best way to judge a stay is to review the exact hotel, room, fees, and benefits for your dates. As a company, Loews entered 2026 with 27 reported properties and strong 2025 adjusted EBITDA growth, while continuing to invest in new developments and existing hotels.
Sources
- Loews Hotels & Co. leadership announcement — supports the 27-property portfolio figure reported in January 2026.
- Universal Helios Grand Hotel opening announcement — supports the 11-hotel, 11,000-room Universal Orlando portfolio.
- Loews Hotels official FAQ — supports ownership, family, pet, accessibility, reservation, account, and loyalty information.
- Loews Hotels corporate responsibility — supports environmental, community, governance, and WELL Health-Safety statements.
- Loews Hotels learning and development — supports onboarding, training, mentorship, and the Aspire program.
- Loews Corporation 2025 results — supports adjusted EBITDA, net income, and Universal Orlando financial context.