Last Updated on July 23, 2026 by Daniel Globe
If the date of birth on your LEVEL booking is wrong, contact the company that issued the ticket as soon as possible. LEVEL does not publish a self-service birth-date correction option or a guaranteed correction fee. Direct customers should use LEVEL’s official Help Center, while travelers who booked through an agency should normally contact that agency first.
Quick Answer
LEVEL does not publish a self-service date-of-birth correction rule. If the birth date is wrong, contact the ticket issuer immediately. For direct bookings, use LEVEL’s official Help Center. For agency bookings, contact the agency first. Provide your booking code and correct passport details, then request written confirmation before check-in.
Key Takeaways
- Contact LEVEL for a direct booking or the issuing travel agency for a third-party booking.
- LEVEL’s official Help Center currently lists live chat and phone support from 9 a.m. to 10 p.m. CET.
- LEVEL does not publicly list a date-of-birth correction fee or processing time.
- Use your correct passport or government ID and ask for written confirmation that every flight segment was updated.
- Do not assume that airport staff can correct the booking on the day of departure.
At a Glance
| Time Required | A few minutes to submit the request; LEVEL does not publish a completion time |
| Difficulty | Easy to request, but the correction must be completed by LEVEL or the ticket issuer |
| Tools Needed | Booking code, passenger surname, confirmation email, correct passport or government ID, and support case number |
| Cost | No date-of-birth-specific fee is published; ask the issuer to confirm all charges before approving the correction |
Can You Change Your LEVEL Airlines Birth Date?
You can ask LEVEL or the ticket issuer to correct an incorrect date of birth, but LEVEL does not publish a rule guaranteeing that every correction will be approved or completed through self-service tools. The required process may depend on where you booked, how close you are to departure, and whether the correction changes the passenger’s age category.
A simple typing error for the same traveler is different from replacing the traveler with another person. When you contact support, clearly state that you are correcting the birth date of the passenger who was originally booked. Do not describe it as a passenger change or ticket transfer.
Date of birth is part of the advance passenger information airlines may collect and transmit for border processing. An incorrect value may prevent online check-in, trigger manual review, or require the airline to update the passenger record before travel. It does not automatically mean that you will be denied boarding.
Note: Your date of birth may not appear on the e-ticket receipt. Even when the visible name and itinerary look correct, ask the agent to confirm that the birth date or advance passenger information was updated in the reservation system.
Who Should You Contact?
Booking Made Directly With LEVEL
Use the official LEVEL Help Center. LEVEL currently publishes the following options for individual travelers:
- Live chat: Available from 9 a.m. to 10 p.m. CET.
- United States phone: +1 646 585 9797.
- Spain phone: +34 93 122 65 65 or +34 900 67 06 20.
- Rest of the world: +34 931 224 500. International call charges may apply.
- Official email or contact route: help@flylevel.com, as published on LEVEL’s website.
Regional numbers and hours can change, so check the Help Center before calling.
Booking Made Through a Travel Agency or Online Seller
Contact the agency or website that issued your ticket first. The issuing seller may control the ticket record, and LEVEL may have limited ability to change an agency-issued booking directly.
Use an address such as help@kilroy.net only when KILROY issued your ticket and that address appears in your agency confirmation. It is not the customer-service address published by LEVEL for direct bookings.
Booking That Includes Another Airline
If another airline operates one or more flights, ask the issuer whether the corrected information will be sent to every carrier and every flight segment. A change showing in one reservation system may not immediately appear in a partner airline’s system.
What You Need Before Contacting Support
Prepare the following information before opening a chat, making a call, or contacting the ticket issuer:
- Your booking reference or record locator.
- The passenger’s surname exactly as shown in the booking.
- The incorrect date of birth currently associated with the booking, if visible.
- The correct date of birth.
- The passenger’s valid passport or government-issued travel document.
- The ticket number, travel dates, flight numbers, and route.
- The email address and phone number used for the reservation.
- The name of the agency or website that issued the ticket, if applicable.
Warning: Do not send a full passport scan, identification number, or other sensitive document to an address found on an unofficial website. Start through LEVEL’s official Help Center or the contact details in your agency confirmation, and provide only the information the verified agent requests.
If the correct date changes the traveler from an infant to a child, a child to an adult, or another fare-related age group, tell the agent immediately. The booking may require additional review, fare recalculation, seat changes, or ticket reissue.
How to Correct the Date of Birth Step by Step
- Review the confirmation. Check the passenger name, travel dates, route, ticket number, and any visible passenger information.
- Identify the ticket issuer. Determine whether LEVEL or a third-party agency charged you and issued the ticket.
- Open the correct support channel. Use LEVEL’s official Help Center for a direct booking or contact the issuing agency for a third-party booking.
- Explain the correction precisely. State that the booking belongs to the same passenger and that only the date of birth is incorrect.
- Provide the requested evidence. Give the correct information from the passenger’s valid travel document through the verified channel.
- Ask about costs and ticket changes. Before approving anything, request the correction fee, fare difference, ticket-reissue charge, and total amount.
- Request a case number. Save the chat transcript, email, agent name, time of contact, and reference number.
- Confirm every segment. Ask whether the corrected date was sent to all operating and marketing airlines in the itinerary.
- Check the booking again. Reopen the booking or contact support again to confirm the correction before online check-in.
Pro Tip: Ask the agent to confirm in writing that the date of birth or advance passenger information has been updated for every flight. A general message saying “your request was received” is not the same as confirmation that the correction is complete.
What It Costs and How Urgent It Is
LEVEL’s public Help Center does not list a specific fee or processing time for correcting a date of birth. The outcome may depend on the ticket issuer, the type of error, the fare conditions, the passenger’s age category, and whether another airline is involved.
| Item | Confirmed Guidance | What to Do |
|---|---|---|
| Correction fee | No birth-date-specific fee is publicly listed | Request the complete cost before approving the change |
| Processing time | No completion time is published | Contact the issuer immediately and follow up until confirmed |
| Support hours | LEVEL lists live chat and phone support from 9 a.m. to 10 p.m. CET | Check the official Help Center for current regional details |
| Required documents | The agent may need the booking code and correct travel-document information | Use the passenger’s correct passport or government ID |
| Completion proof | A submitted request does not prove the record was changed | Obtain written confirmation and save the case number |
The safest time to correct passenger information is before check-in opens, not after an automated check-in or border-data validation fails.
What to Do If the Fix Doesn’t Happen in Time
If your departure is close and the correction is still pending, contact the ticket issuer again and clearly state the departure date and time. Use live chat or telephone support when available because you may be able to obtain a case number and immediate instructions.
Bring the following items to the airport:
- The passenger’s correct original passport or government-issued ID.
- The booking confirmation and e-ticket receipt.
- Every support email or chat transcript.
- The correction request or case number.
- Any document showing who issued the ticket.
Arrive earlier than you normally would and speak to the check-in desk before the counter-closing deadline. Airport staff may be able to review the record or contact ticketing support, but you should not assume they can change or reissue every booking at the airport.
If the information cannot be corrected, ask the airline or ticket issuer to explain all available options and the full cost of each option. These might include ticket reissue, cancellation and rebooking, or another solution allowed by the fare rules. A refund, voucher, or free rebooking is not guaranteed solely because the date of birth was entered incorrectly.
Frequently Asked Questions
Can you change your birth date on a LEVEL Airlines ticket?
You can request a correction from LEVEL or the company that issued the ticket. LEVEL does not publish a guarantee that every birth-date error can be changed through self-service tools, so the booking must be reviewed by the responsible support team.
Do you need the correct date of birth on a flight booking?
Yes. Date of birth can form part of the advance passenger information used for check-in, security, and border processing. An incorrect value may cause online check-in to fail or require an airline agent to review the reservation manually.
What should I do after entering the wrong birth date?
Identify who issued the ticket, gather the booking code and correct passport information, and contact that company immediately. Explain that the correction is for the same passenger and ask for written confirmation after the record is updated.
Can I correct the date of birth in My Booking?
You can open My Booking to review the reservation, but LEVEL does not publicly state that customers can edit a date of birth themselves. If no edit option appears, use the official Help Center or contact the issuing agency.
Will LEVEL charge a birth-date correction fee?
LEVEL does not publish a specific birth-date correction fee on its Help Center. Ask the airline or agency whether the request requires an administrative fee, ticket reissue, fare difference, or another charge before you approve it.
Will I need to buy a new ticket?
Not necessarily. A minor correction for the same traveler may be handled without replacing the entire booking, but the result depends on the issuer, fare rules, itinerary, passenger age category, and departure time. Do not buy another ticket until the responsible company explains your options.
Sources
- LEVEL Help Center — official live-chat hours, telephone numbers, and customer-support routes.
- LEVEL Legal Information — access to LEVEL’s conditions of carriage, customer-service information, and passenger rights.
- European Commission Passenger Data Guidance — explains advance passenger information and the inclusion of date of birth.
- EU Regulation 2025/13 — identifies date of birth and travel-document details as advance passenger information.
- U.S. Department of Transportation: Buying a Ticket — guidance on checking ticket information and contacting the issuing travel agency.
Conclusion
If the date of birth on your LEVEL booking is wrong, determine who issued the ticket and contact that company immediately. Use LEVEL’s official Help Center for a direct reservation or the issuing agency for a third-party ticket. Provide the correct travel-document information, confirm any charge before approving it, and obtain written proof that every flight segment was updated before check-in.