Bereavement fares are special discounts historically offered by airlines to individuals traveling on short notice due to the death or serious illness of a loved one. While these fares were once common, policies have shifted across the industry. This guide covers the current status of United Airlines bereavement fares as of 2025 and provides actionable alternatives for last-minute travel.
Does United Airlines offer bereavement fares? No, United Airlines does not currently offer specific bereavement fares or discounts for new bookings. The airline discontinued this policy in 2014. However, they do provide options for refunds or fee waivers on existing itineraries under their “Unplanned Event” policy if a death in the immediate family prevents travel.
Key Takeaways
- No Bereavement Discount: United Airlines stopped offering percentage-based bereavement fares in 2014.
- Refunds are Possible: If you must cancel or interrupt an existing trip due to a death in the family, you may be eligible for a refund or travel credit.
- Documentation Required: To claim a refund or waiver, you must provide a death certificate or letter from a physician.
- Best Alternatives: Flexible fares, using MileagePlus miles, or booking with carriers that still offer these discounts (like Delta or Air Canada) are often better options.
United Airlines Bereavement Policy Explained
Contrary to older information that may still circulate online, United Airlines does not offer a bereavement fare class for new ticket purchases. This means you cannot call the reservation line to secure a guaranteed percentage discount off a last-minute ticket to attend a funeral.
However, United has established a “Compassionate Policy” for existing bookings. If you have already purchased a ticket and can no longer travel due to the death of an immediate family member, United may waive change fees or offer a refund to your original form of payment, subject to review.
This policy reflects a shift in the airline industry where carriers now prioritize flexible ticketing options over specific “emergency” discounts.
How to Request a Compassionate Refund
If you need to cancel or change a flight you have already booked due to a death in the family, follow these steps to request a refund under United’s “Unplanned Event” guidelines:
1. Cancel Your Flight
Cancel your booking via the United app or website before the flight departs. Do not just “no-show,” as this may forfeit the value of the ticket entirely.
2. Gather Documentation
United requires proof of the event to process a compassionate refund. Acceptable documents typically include:
- A copy of the death certificate.
- A funeral program naming the deceased.
- For illness: A letter from a physician on hospital letterhead.
3. Submit a Request Online
Visit the United Airlines Refunds page. Select “Request a refund,” enter your ticket details, and choose “Unplanned Event” or “Death in Family” as the reason. You will be prompted to upload your documentation.
Note on Eligibility: This policy generally applies to immediate family members, defined as spouses, domestic partners, children, parents, siblings, and grandparents. Approval is at the discretion of United’s Guest Relations team.
How to Find Affordable Last-Minute Fares
Since you cannot book a specific bereavement fare with United, finding an affordable ticket for a funeral requires using standard booking tools effectively. Here is the best strategy for booking last-minute travel on United:
| Strategy | Why it Helps |
|---|---|
| Check “Flexible Dates” | Flying mid-week (Tuesday/Wednesday) is often significantly cheaper than weekends, even last minute. |
| Use MileagePlus Miles | Award ticket pricing is dynamic but can sometimes offer better value than high cash prices for next-day travel. |
| Search Alternate Airports | Major cities often have secondary airports (e.g., Newark vs. JFK) that may have lower demand and lower fares. |
| Look for “Basic Economy” | While restrictive, Basic Economy is the lowest price point. Be aware these tickets are usually non-changeable. |
Alternatives to United Airlines
If United’s fares are too high, consider checking airlines that do still maintain formal bereavement policies. As of late 2025, the following carriers may offer assistance, though you typically must call to book:
- Delta Air Lines: Offers flexibility and some discounts for SkyMiles members (enrollment is free).
- Alaska Airlines: Offers a 10% discount on “Anytime” fares for immediate family bereavement (requires travel within 7 days).
- Air Canada: Offers specific bereavement fares for travel commencing within 10 days of booking.
Always compare these “discounted” rates against standard internet fares. In many cases, a regular budget carrier flight booked online is still cheaper than a legacy carrier’s bereavement fare.
Tips for Traveling During Difficult Times
Traveling for a funeral is emotionally taxing. To reduce stress:
- Sign up for text alerts: Ensure you receive immediate notifications about gate changes or delays.
- Pack light: If you are flying standby or on a basic economy ticket, carry-on space may be limited.
- Carry essential items: Keep a portable charger handy to stay connected with family. For recommendations, see our guide on the best power bank for international travel.
FAQs
Does United Airlines offer bereavement fares in 2025?
No, United Airlines does not offer bereavement fares. They discontinued this discount program in 2014. Travelers are encouraged to book standard fares or use miles.
Can I get a refund if a family member dies before my trip?
Yes, under United’s “Unplanned Event” policy, you may be eligible for a refund or travel credit if you provide valid documentation, such as a death certificate.
What airlines still offer bereavement fares?
Delta Air Lines, Alaska Airlines, and Air Canada are among the few major North American carriers that still offer specific bereavement discounts or flexible policies.
How do I contact United Airlines for a compassionate refund?
You can request a refund through the “Refunds” page on United.com. For assistance, you can call United Reservations at 1-800-UNITED-1 (1-800-864-8331).